Shipping Policy

Thank you for shopping with Penaltio.shop. We are committed to delivering your men's jeans safely, quickly, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, packed, or shipped on Sundays or public holidays.
  • During festive seasons, sales events, or periods of high demand, processing times may be extended.

2. Shipping Coverage

We currently deliver across India.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote Areas: 7–10 business days

Delivery times are estimates and may vary due to:

  • Weather conditions
  • Courier service delays
  • Public holidays
  • Natural disasters
  • Unforeseen logistical challenges

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping may be offered on selected products, promotional campaigns, or orders above a specified value.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping confirmation via email or SMS
  • Tracking number and courier partner details

You can track your shipment using the information provided.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability or incorrect delivery details, the package may be returned to us.

Additional shipping charges may apply for re-delivery.

7. Delayed or Lost Shipments

While we work with trusted logistics providers, occasional delays may occur.

If your shipment is significantly delayed or appears lost, please contact our customer support team for assistance.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Penaltio.shop is not responsible for delivery delays or failures caused by:

  • Incorrect shipping address
  • Incorrect phone number
  • Incomplete delivery details

Orders returned due to incorrect information may require additional shipping charges for re-shipment.

9. Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Provide your order number and supporting images.

Our team will investigate and provide an appropriate resolution.

10. Contact Us

For shipping-related questions or assistance, please contact us:

Tread Name: penaltio.shop

Name: Kothari Sanjay Sumerbhai

Email: penaltio@hotmail.com

Address: A-148, SHANKAR NAGAR SOCIETY, PUNAGAM, CHORASI, Surat, Gujarat - 395010

Mobile : 7048471190